Refund and cancellation policy

What you pay for

Ya Salam Dubai takes card payments, through Stripe, for real-world services in Dubai: attraction tickets, dining and nightlife reservations, car rentals, yacht hire and concierge experiences. The price, and any deposit, is shown and agreed before you pay.

Cancelling a booking

Cancellation terms are agreed in the booking thread before the booking is confirmed. Where none are agreed:

• Cancelled more than 48 hours before the start: refunded, less any costs the supplier cannot recover.
• Cancelled within 48 hours of the start: not refunded.

To cancel, message the concierge in your booking or email info@yasalamdubai.com.

Our service fee

Every booking includes a Ya Salam Dubai service fee of 13% (10% platform and 3% card processing), shown before you pay.

• If you cancel a confirmed booking, the service fee is not refunded.
• If the supplier or Ya Salam Dubai cancels, or the booking cannot go ahead for a reason that is not your fault, you get everything back, including the service fee.

Nothing in this policy affects your rights under the consumer protection laws of the UAE or the UK.

Refunds

Refunds go back to the card you paid with, through Stripe. Your bank usually shows them within 5 to 10 working days. A refundable security deposit, where one is taken, is released after the booking ends, unless there is damage or a loss to settle.

If something goes wrong

If a service is not delivered as booked, contact us within 48 hours at info@yasalamdubai.com and we will work with the supplier to put it right.

Flights

Ya Salam Dubai does not offer private jets, charter flights or any other flights, and takes no payment for them.

Who we are

Ya Salam Dubai is a trading name of SwainUK Limited, company number 16224562, registered in England and Wales. See also our Terms of Service and Privacy Policy.

النسخة العربية