Help Centre
How can we help?
33 step-by-step guides to booking, paying and listing on Ya Salam, and a concierge whenever you would rather ask.
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Getting started
- Create an accountOne account for booking, messaging and paying. It takes a minute.
- Verify your IDA short in-house check: a photo of your ID, a face scan and a phrase you say out loud.
- Find what you wantExplore, search and filter yachts, cars, dining, nightlife and attractions.
- Save things for laterTap the heart on anything you like and it waits in Saved, ready to book.
Booking
- Request something you have foundSending a request takes no card and charges nothing. The concierge confirms first.
- How pricing and quotes workWhat you see is an estimate. The confirmed price arrives before you pay anything.
- Your bookings and what each status meansEvery booking lives in the Bookings tab, from first request to completed.
- Change the date of a bookingChange it yourself while it is still a request. After that, ask the concierge.
- Build your experienceA whole trip planned in a few taps, not one booking at a time.
- Leave a reviewOnce a booking is complete, tell others how it was.
Paying and refunds
Concierge and messages
Membership and matching
Your account
Safety
For suppliers Members only
- Become a supplierSwitch to Supplier, verify your ID, connect payouts, and you are ready to list.
- Create a listingPhotos, a title, a price and your terms. Then an admin reviews it.
- Answer a request: accept, decline or send a priceRequests wait under To answer. Nothing is accepted on your behalf.
- PayoutsYou receive the full price you set. The service fee is added on top for the guest.
- Move a booking to a new dateChange the date or time yourself. You and the guest are both emailed.
- Message a guestEvery booking has one conversation with the guest and the concierge.
- Check a guest in with the QR codeScan the guest's pass and move the booking along, step by step.
- Leads and offersOpen requests, direct leads, and naming your price.
- Your public profileWhat a client sees before they decide to book you.
For models and hosts Members only
Still stuck? Ask your concierge
The assistant answers in the language you write in and hands you to a person whenever it needs one. Prices and availability always come from someone who checked. Or email info@yasalamdubai.com.
4 steps
Cancellations and refunds
How to cancel, and what comes back, under our refund policy.
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A problem with the service itself? Contact us within 48 hours. Any deposit hold is released when a booking is cancelled or fully refunded.
Step by step
Tick them off as you goWhat the app says
Cancellation terms are agreed in the booking thread before the booking is confirmed.
Questions
Is there a cancel button?
No. Cancelling goes through the concierge in your booking chat or by email, so someone can settle it with the supplier.
Where is the full policy?
On the Refund policy page, linked in the footer and in Account.